Privacy Policy

Scope

This policy covers personal data collected from players with an active account and from visitors who browse without registering. It applies to all platform interactions including registration, deposits, gameplay and support requests.

Who We Are

The website operator is the Data Controller of your personal data and determines how and why it is processed. For privacy rights questions or data protection requests, contact our Data Protection Officer at [email protected].

What Personal Data We Collect

Registration data includes your name, email, date of birth, phone number, country, gender, username and postcode. Your IP address and location are logged automatically at sign-up. For KYC purposes we collect government-issued ID, proof of address, source of funds documents and bank details. Financial data including IBAN and payment system details is collected to process transactions and meet AML requirements.

Device data collected automatically includes IP address, operating system version and device identifiers. Server logs record pages viewed, links clicked, session duration and search queries. General location may be inferred from your IP address.

Third-party data may come from public sources, government databases, fraud prevention agencies and linked social accounts. This data supports identity verification, suspicious activity detection and legal compliance.

Why We Collect Your Data

We use personal data to deliver our services, handle support queries, detect and prevent fraud, send marketing communications, resolve disputes and meet regulatory obligations. We also use it to maintain platform security and technical availability.

Lawful Basis for Processing

Contract performance covers processing needed to create and maintain your account and meet our Terms and Conditions obligations.

Legal obligation covers KYC and AML identity checks, location verification, responsible gambling controls, responses to court orders and financial reporting requirements.

Legitimate interest covers IT security, fraud detection, analytics for service improvement and legal claims preparation.

Consent covers direct marketing by email, SMS and push notification, personalised offers based on gameplay history and targeted advertising. Consent may be withdrawn at any time.

How We Share Your Data

Personal data may be shared with the following:

• Internal staff, affiliated brands, contractors and group subsidiaries
• Payment providers and financial institutions processing deposits and withdrawals
• Third-party vendors including email delivery, SMS, hosting and technology providers
• Marketing partners and analytics providers
• Fraud prevention agencies, law enforcement and regulatory authorities
• Game providers and platform partners
• Third parties in connection with a merger, acquisition or sale of the business

If a complaint is submitted to a third-party dispute resolution body, we may share data limited to what is needed to identify your account and respond to the matter.

How Long We Keep Your Data

Data is retained while your account is active and for as long as required by the purposes in this policy. AML or other legal obligations may require retention beyond account closure. When no legal or business reason remains, data is deleted or anonymised.

Your Rights

You have the following rights over your personal data:

• Access your data and receive information on how it is processed
• Correct inaccurate or incomplete records
• Request erasure where no legal or business reason exists for continued processing
• Restrict processing in certain circumstances
• Request data transfer to another party in a machine-readable format
• Object to processing based on legitimate interest or for direct marketing
• Withdraw consent without affecting prior lawful processing
• Lodge a complaint with the relevant data protection authority in your jurisdiction

To exercise any right, contact us at [email protected].

Cookies and Tracking Technologies

We use cookies, pixels, tags and web beacons to operate and improve the platform. Consent is requested for non-essential cookies on your first visit. Cookies required for core functionality do not need consent. See our Cookie Policy for a full list and management options.

Data Security

We apply administrative, technical and physical measures to protect your data from unauthorised access, loss and misuse. No internet-based system can guarantee complete security. We review and improve our security practices on an ongoing basis.

International Data Transfers

Your data may be processed outside Australia. Transfers to international affiliates or third parties are made only where appropriate safeguards are in place, including Standard Contractual Clauses or transfers to jurisdictions with recognised adequate protection standards.

Change in Ownership or Control

In a sale, merger or change of control, your personal data may be disclosed as part of the transaction. The new owner must process data in accordance with this policy unless you separately consent to different use.

Contact

For questions about this policy or your personal data, contact us at [email protected].

Updates

This policy may be updated as our technology or legal obligations change. Review the current version periodically. The effective date on this page shows when the latest version was published.