Responsible Gaming
We are committed to providing a safe gambling environment for all Australian players. A range of tools is available on every account to help you stay in control of your activity. Access to the platform is restricted to players aged 18 and over.
Account Limits
You can set limits on your account at any time through the account settings panel. Limits take effect immediately when reduced and within 24 hours when increased. The following controls are available:
- Deposit limits: daily, weekly or monthly caps in AU$
- Loss limits: cap on net losses per session or per day
- Wager limits: maximum total bets per day or week
- Session time limits: automatic logout after a set period
- Reality check: on-screen reminders showing time and amount spent
Cooling-Off and Self-Exclusion
A cooling-off period temporarily suspends your account for a period you choose, from 24 hours up to 6 weeks. Self-exclusion permanently blocks access for a minimum of 6 months and up to 5 years. Both options can be requested through live chat or by contacting us at [email protected]. Self-exclusion takes effect within 24 hours of the request and cannot be reversed during the selected period.
Recognising Problem Gambling
Gambling is a problem when it affects your finances, relationships or daily routine. Common signs include chasing losses, borrowing money to gamble, hiding gambling activity and being unable to stop. If any of these apply to you or someone you know, support is available.
Support Resources for Australian Players
The following free services are available to players in Australia:
- Gambling Help Online: gamblinghelponline.org.au — 24/7 free counselling online and by phone
- National Gambling Helpline: 1800 858 858 — free, confidential, 24/7
- Lifeline: 13 11 14 — crisis support available around the clock
Underage Gambling
Our platform is strictly for players aged 18 and over. We verify age during registration and reserve the right to request identity documents at any time. If you share a device with a minor, use parental control software to prevent access. Any account found to belong to a person under 18 will be closed immediately and funds held for review.
Contact
To set up any responsible gaming tool or request self-exclusion, contact our team at [email protected].